Return and Refund Policy

Return Policy:

We want your shopping experience at ZASH Boutique to be the absolute best! We hope you love each item you receive but if not, we are here to make your return process as smooth and easy as possible. If you have any questions, please email us

at support@zashboutique.com. If you are unhappy with an item we will gladly accept returns for store credit within 5 days of receiving your order.

A Return for store credit must meet the following requirements:

•  Merchandise must be returned within 5 business days of receipt.  If 5 days have gone by since you received your order, unfortunately we cannot offer you a refund, exchange or store credit. Your return MUST BE received by our returns department within 5 days of the date you received your package. 
•  Merchandise must be returned in new condition, unworn, unwashed, with original tags attached. If you return items that have make-up, deodorant, markings or odor they will not be accepted as a return and the item(s) will be sent back to you at your expense. 
•  If you receive an item that is damaged or defective we need to be notified within 48 hours for a full refund. Notification past the 2 day return window will not be eligible for a refund.
• You may NOT return gift cards, sale/clearance items, jewelry, any accessories such as sunglasses, beanies, scarves, belts, leg warmers, socks, leggings, swim wear, pre-sale/pre-order, or personalized items. 
•  Shoes must be repacked in their shoebox(es) and placed in a protective box.
• We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear.
• The customer is responsible for shipping fees to send the order back to ZASH Boutique.
• Shipping fees are non-refundable. 

ZASH Boutique diligently inspects all items before shipping; therefore, damaged merchandise is extremely unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit. Store credit is valid only at www.zashboutique.com

RETURN PROCESSING TIME:

Upon receipt of your package, your return for store credit will be processed within 5-10 business days.  You will receive an email with your store credit information. Amount of store credit will be what you paid, minus the original shipping fee.  
 

WHEN MAKING AN RETURN:

• Pack your merchandise securely in the original product packaging, if possible. Please note that all items must be returned in original condition (including all paperwork, parts & accessories) with tags attached.
• Be sure to include your original invoice with your return. You may want to keep a copy for your records. 
• Write “Reason for Return” on return slip.
• Keep the return tracking number for your return package to monitor delivery status. We are not responsible for lost or stolen packages.

IF YOU RECEIVE AN INCORRECT ITEM:

Please send us an email to support@zashboutique.com with your order ID, the full name of the item you were supposed to receive. We will work with you to resolve this. You can also call us on 954-532-4629

Unauthorized returns will NOT be accepted.  

To Make Your Return:

If your item meets the return criteria, please fill out our return slip and include it with your package.

Returns Department:

ZASH Boutique

6047 Kimberly Blvd

Suite D

North Lauderdale, Florida 33068