Return and Refund Policy

ZASH Boutique Return Policy:

We ask that you please read and understand our Return Policy. We want your shopping experience at ZASH Boutique to be the absolute best! 

Please feel free to contact us directly regarding sizes or styling as we are more than happy to assist you with any questions. 

ZASH Boutique ONLY OFFERS STORE CREDIT FOR RETURNS. We do not refund back to your original method of payment. Store credit is valid only at www.zashboutique.com 

We hope you love each item you receive but if not, we are here to make your return process as smooth and easy as possible. If you have any questions, please email us at support@zashboutique.com. If you are unhappy with an item we will gladly accept returns for STORE CREDIT ONLY within 5 days from the date your items are delivered or picked up from our warehouse.

ZASH Boutique diligently inspects all items before shipping; therefore, damaged merchandise is extremely unlikely.  If you receive an item that is damaged or defective we need to be notified within 48 hours for a full refund. Notification past the 2 day return window will not be eligible for a refund. All returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit. 

A Return for store credit must meet the following requirements:

•  Merchandise must be returned within 5 business days of receipt.  If 5 days have gone by since you received your order, unfortunately we cannot offer you a refund, exchange or store credit. Your return MUST BE received by our returns department within 5 days of the date you received your package. 
•  Merchandise must be returned in new condition, unworn, unwashed, with original tags attached. If you return items that have make-up, deodorant, markings or odor they will not be accepted as a return and the item(s) will be sent back to you at your expense. 
• You may NOT return gift cards, sale/clearance items, jewelry, any accessories such as sunglasses, beanies, scarves, belts, leg warmers, socks, leggings, body suits, swim wear, pre-sale/pre-order, or personalized items. 
•  Shoes must be repacked in their shoebox(es) and placed in a protective box.
• We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear.
• The customer is responsible for shipping fees to send the order back to ZASH Boutique.
• Shipping fees are non-refundable.

RETURN PROCESSING TIME:

Upon receipt of your package, your return for store credit will be processed within 5-10 business days.  You will receive an email with your store credit information. Amount of store credit will be what you paid, minus the original shipping fee.  
 

WHEN MAKING AN RETURN:

• Pack your merchandise securely in the original product packaging, if possible. Please note that all items must be returned in original condition (including all paperwork, parts & accessories) with tags attached.
• Be sure to include your original invoice with your return. You may want to keep a copy for your records. 
• Write “Reason for Return” on return slip.
• Keep the return tracking number for your return package to monitor delivery status. We are not responsible for lost or stolen packages.

IF YOU RECEIVE AN INCORRECT ITEM:

 If you receive an item that is damaged or defective we need to be notified within 48 hours for a full refund. Notification past the 2 day return window will not be eligible for a refund. Please send us an email to support@zashboutique.com with your order ID, the full name of the item you were supposed to receive. We will work with you to resolve this. You can also call us on 954-274-9822

Unauthorized returns will NOT be accepted.  

PLEASE SEND RETURNS TO:

ZASH Boutique

Return Department

6047 Kimberly Blvd

Suite D 

North Lauderdale, Florida 33068