Return and Refund Policy

ZASH Boutique Return Policy:

We ask that you please read and understand our Return Policy. We want your shopping experience at ZASH Boutique to be the absolute best! 

Please feel free to contact us directly regarding sizes or styling as we are more than happy to assist you with any questions. 

ZASH Boutique ONLY OFFERS STORE CREDIT FOR RETURNS. We do not refund back to your original method of payment. Store credit is valid only at www.zashboutique.com 

We hope you love each item you receive but if not, we are here to make your return process as smooth and easy as possible. If you have any questions, please email us at support@zashboutique.com. If you are unhappy with an item we will gladly accept returns for STORE CREDIT ONLY within 5 days from the date your items are delivered or picked up from our warehouse.

A Return for store credit must meet the following requirements:

•  Merchandise must be returned within 5 days of receipt.  If 5 days have gone by since you received your order, unfortunately we cannot offer you a refund, exchange or store credit. Your return MUST BE received by our returns department within 5 days of the date you received your package. 
•  Merchandise must be returned in new condition, unworn, unwashed, with original tags attached. If you return items that have make-up, deodorant, markings or odor they will not be accepted as a return and the item(s) will be sent back to you at your expense. 
• You may NOT return gift cards, sale/clearance items, jewelry, any accessories such as sunglasses, beanies, scarves, belts, leg warmers, socks, leggings, body suits, swim wear, pre-sale/pre-order, or personalized items. 
•  Shoes must be repacked in their shoebox(es) and placed in a protective box.
• We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear.
• The customer is responsible for shipping fees to send the order back to ZASH Boutique.
• Shipping fees are non-refundable.

 RETURN PROCESSING TIME:

Upon receipt of your package, your return for store credit will be processed within 5-10 business days.  You will receive an email with your store credit information. Amount of store credit will be what you paid, minus the original shipping fee.  
 

WHEN MAKING AN RETURN:

• Pack your merchandise securely in the original product packaging, if possible. Please note that all items must be returned in original condition (including all paperwork, parts & accessories) with tags attached.
• Be sure to include your original invoice with your return. You may want to keep a copy for your records. 
• Write “Reason for Return” on return slip.
• Keep the return tracking number for your return package to monitor delivery status. We are not responsible for lost or stolen packages.

IF YOU RECEIVE DAMAGED OR DEFECTIVE ITEM(S):

ZASH Boutique diligently inspects all items before shipping; therefore, damaged merchandise is extremely unlikely.  If you receive an item that is damaged or defective we need to be notified within 3 days of receiving the item for a full refund in the form of store credit. Notification past the 

3 day return window will not be eligible for a refund. All returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit. 

IF YOU RECEIVE WRONG ITEM(S):

If a customer receives merchandise does not match their order, ZASH Boutique is committed to resolving the issue promptly and efficiently. Customers should notify our customer service team within 3 days of receiving the incorrect items.  Please send us an email to support@zashboutique.com with your order ID, the full name of the item you were supposed to receive and photos if possible. Upon verification, we will arrange for the correct merchandise to be shipped at no additional cost and provide instructions for returning the incorrect item(s).

If the correct item is unavailable, customers may choose a full refund or select an alternative product of equal value. Shipping costs for returns and replacements will be covered by the ZASH Boutique. We strive to ensure customer satisfaction and appreciate prompt communication regarding any order discrepancies.  

If customers fail to contact our customer service team within 3 days of receiving the wrong merchandise, we may not be able to guarantee a resolution, complimentary shipping, or eligibility for refunds and exchanges. Delayed notification can limit available options and may result in the customer being unable to return or replace the item at no cost. Prompt communication ensures we can address the issue efficiently and uphold our commitment to customer satisfaction.

Unauthorized returns will NOT be accepted.  

PLEASE SEND RETURNS TO:

ZASH Boutique

Return Department

6047 Kimberly Blvd

Suite D 

North Lauderdale, Florida 33068